Security Operations Shift Lead

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS056, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Provide advanced support for cybersecurity operations, executing complex containment, remediation, and risk reduction activities across enterprise IT and OT environments.

- Perform escalation-level response actions, including coordinating and executing directed cyber activities.

- Lead and support containment and restoration efforts during security incidents, ensuring timely resolution and stabilization of affected systems.

- Ensure all response actions are fully documented, supporting auditability, traceability, and effective knowledge transfer across teams.

- Coordinate with cross-functional technical teams to execute remediation actions across infrastructure, applications, cloud platforms, and network environments.

- Support vulnerability management and compliance activities, including remediation coordination and alignment with federal cybersecurity guidance.

- Assist in managing incident response workflows, ensuring actions align with established procedures, priorities, and response timelines.

- Monitor security events and tools, perform advanced triage, and escalate or act on findings as appropriate.

- Contribute to operational reporting and provide input into performance tracking, risk posture, and security metrics.

- Support continuous improvement of cybersecurity processes and operational effectiveness through feedback and analysis of response activities.

Job-Specific Minimum Requirements:

- Ability to document actions and maintain audit-ready records and knowledge transfer artifacts.

- Experience supporting cross-platform environments, including cloud, infrastructure, and network systems.

- Familiarity with security monitoring tools, incident tracking systems, and escalation processes.

- Ability to operate in a 24/7 environment with time-sensitive response requirements.

- Ability to obtain and maintain a Public Trust is required.

An active Public Trust and/or DHS suitability is preferred.

Must be a U.S.

Citizen without dual citizenship

Minimum Education requirement:

- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience)

Years of Required Work-Related Experience:

- 4+ years of experience in cybersecurity operations, incident response, or enterprise security support roles

Preferred Skills and Qualifications:

- Experience supporting enterprise-scale cybersecurity operations environments

- Familiarity with incident response coordination and escalation procedures

- Knowledge of vulnerability management and compliance frameworks

- Experience working across hybrid environments (cloud, infrastructure, network)

- Strong documentation and reporting skills for audit and compliance support

- Ability to operate effectively in high-pressure, time-sensitive environments

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