Configuration Change Manager

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

- Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.

- Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.

- Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.

- Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.

- Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.

- Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.

- Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.

- Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.

- Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.

- Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required.

An active Public Trust and/or DHS suitability is preferred.

Must be a U.S.

Citizen without dual citizenship.

- Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.

- Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.

- Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.

- Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).

- Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.

- Experience supporting system onboarding and transition to operations, including documentation and process alignment.

- Ability to develop and enforce configuration baselines, governance controls, and audit practices.

- Experience supporting Agile frameworks, including PI planning and Release Train coordination.

- Ability to produce and maintain technical documentation, procedures, and reporting artifacts.

- Bachelor's degree in Information Technology, Computer Scie...