Collection Specialist

Collection Specialist

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

We are looking for a finance professional with strong relationship‑building capabilities, a proactive approach to resolving queries and disputes, and the desire to grow within a globally recognized organization.

As a Collections Specialist, you will support EMEA region and you will collaborate closely with end-customers, operational managers, and regional support teams (Sales, Credit Analysts, Customer Service) to ensure timely resolution of claims, disputes, and account issues.

It starts with YOU.

The role is a Fixed Term Contract for 12 months'

In this role you will:


* Contact end customers to collect outstanding payments and resolve overdue balances.


* Analyze end-customer portfolio data to identify root causes of debts and open credits and implement appropriate resolution plans.


* Monitor, maintain, and reconcile assigned customer accounts; propose write-offs and ensure a low level of outstanding debt.


* Communicate with external customers via phone and email to reduce delinquency and support financial analysis of customer accounts.


* Prepare and deliver financial reports, including customers exceeding credit limits, unearned cash discounts, top past-due invoice contributors, and aged debt analysis.


* Act as a liaison between end customers and Order-to-Cash teams by sharing documentation related to disputes, unallocated payments, and other claims.

Required Qualifications:


* Fluent English (C1 level) written and spoken & Arabic (B2/C1 level) would be an asset


* Proven experience in Collections or related process would be an asset,


* Excellent problem-solving and analytical skills,


* Strong customer relationship management abilities.

Preferred Qualifications:   


* SAP working knowledge,


* Degree, ideally related to accounting and finance.

Led by Purpose.

Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful.

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