Front Desk Receptionist

Goodwill of Colorado

    Job Description

Pay Rate: $17.50 per hour

Work Schedule: M-F 12:00PM - 5:00PM

We are searching for a Front Desk Coordinator for our Goodwill Headquarters in Colorado Springs.

This is a temp-to-hire position.

JOB SUMMARY:

We are seeking a highly organized, reliable, and customer-oriented Front Desk Coordinator to serve as the primary point of contact for our organization.

This role is essential to creating a welcoming, professional atmosphere while ensuring efficient daily front desk operations.

The ideal candidate demonstrates exceptional dependability, consistently arriving on time with minimal absenteeism.

They maintain a professional appearance, uphold a clean and organized workspace, and communicate with courtesy and professionalism at all times.

This individual must handle sensitive information with discretion, remain calm under pressure, and effectively manage multiple tasks in a fast-paced environment, including high call volumes.

The ability to sit for extended periods is also required.

 

Key Responsibilities

Front Desk Operations


* Greet and assist all visitors and callers with professionalism and courtesy


* Manage a high volume of incoming calls using a multi-line phone system, directing calls efficiently


* Sort and distribute incoming and interoffice mail


* Receive and sign for deliveries, notifying staff for timely pickup


* Distribute payroll checks as needed and maintain accurate documentation of mailed and returned checks


* Maintain clear and detailed shift notes to ensure seamless transitions between team members

Relationship Management


* Foster a positive and welcoming environment for visitors, employees, and stakeholders


* Build strong, collaborative relationships across departments


* Maintain professional boundaries and demonstrate respect for others’ roles and expertise

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* Exceptional reliability, punctuality, and attendance


* Strong communication and interpersonal skills


* Ability to remain calm, professional, and courteous in a fast-paced environment


* Strong multitasking and organizational abilities


* Commitment to maintaining confidentiality and handling sensitive information with discretion


* Professional appearance and dedication to maintaining a clean, organized workspace

 

Education



* High school diploma or equivalent preferred

Experience


* Minimum of 2 years in a customer-facing or administrative role


* Experience with multi-line phone systems required


* Clerical and basic accounting experience preferred

Skills & Requirements


* Profici...