Regional Director of Clinical Outreach

Position Summary:

The Regional Director of Clinical Outreach is responsible for maintaining 85% or more occupancy of the programs in his/her assigned territory.

This is accomplished by managing and supporting the Discovery Behavioral Health outreach representatives within the specific region.

Essential Job Functions:

The Regional Director of Clinical Outreach is responsible for ensuring each of their outreach representatives achieves their monthly and quarterly activity, inquiry, and admissions goals by supporting the execution of:


* Regional strategic planning with weekly phone calls


* Regional team bi-weekly phone calls


* Ensuring rep achievement of weekly and monthly activity quotas - 40 1:1 meetings, 3 events (58 contacts a month), and 6-8 admissions minimally per month.


* Development of annual and quarterly marketing plans


* Development of tiered referral database that yields appropriate admissions volume to achieve targeted goals


* Mentoring and refining presentation and meeting skills to assure appropriate and specific messaging that differentiates DBH programs and generates admissions


* Supporting representatives in business development efforts and mentoring as appropriate regarding admission target, strategic approach, and execution


* Monthly in field mentoring with 3 representatives


* Represent Discovery as needed at regional and national conferences


* Ensure timely submissions of monthly mileage, visa, and expense reports to Concur.


* Ensure compliance with budget


* Ensure appropriate maintenance of Sales Force database


* Collect and submit weekly marketing team highlights for director


* Conduct annual review, growth plan, and any additional PIPs as needed


* Manage regional reporting including inquiries, admissions, and census results; bonus results; expense budgets; trending information as requested


* Assure that the outreach team is responding to and supporting the admissions and clinical teams effectively.

Maintain appropriate communication through discharge recommendations, identifying appropriate referral sources, and attending monthly treatment team meetings


* Hire and train any new hires needed regionally

Core Competencies:


* Proficient in MS Office applications, which include Outlook, Word, Excel, and PowerPoint.


* Ability to build and sustain trusting relationships with diverse individuals and groups.


* Ability to maintain confidentiality of sensitive information and adhering to ethical standards.


* Actively offering assistance to team members when needed and celebrating team achievements collectively.


* Ability to establish and maintain cooperative relationships with community-based organizations, patients, families, vendors, and other resources to promote client services, care, education, and advocacy.

Knowledge, Education, & Experience:


* Bachelor's degree (B.A.) from four-year college or university
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