Reservations Agent

About Us

An intimate, all-suite retreat set directly on San Antonio's beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio's rich history and vibrant culture.

As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates.

Are you ready to join our Sassy Team? Let's have a chat to discuss how we can elevate your career.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

MUST HAVE HOTEL EXPERIENCE
Assist guests during the reservation process.



* Must have hotel experience


* Preferred experience: Passkey, Delphi, Opera

Essential Duties and Responsibilities


* Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.

Listen to callers to understand inquiries and requests.

Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.

• Promote HEI Hotels and Resorts and brand-specific marketing programs.

Assign reservations based on guest preferences and availability.


* Read, retrieve, communicate, and verify information including confirmation number to caller.

Input and retrieve data using a computer reservation system and utilizing codes for efficiency.


* Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.


* Know, understand, and communicate applicable deposit and guarantee policies as requested.


* Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Can communicate well with guests.


* Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.


* Ability to access, read and accurately input information using a moderately complex computer system.


* Ability to establish and maintain effective working relationships with associates, customers and patrons.


* Ability to sit for extended periods of time.

Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.


* Effective verbal and written communication...