Lead Site Reliability Engineering - Network

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Network Product , you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.

Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities


* Applies network reliability principles (Permit to Operate, FMEA, operational readiness), balancing feature delivery, efficiency, and stability.


* Partners with network engineering domains (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to align goals and outcomes.


* Drives adoption of reliability best practices and observability, demonstrating impact through stability/reliability metrics.


* Bridges Engineering, Operations, DevOps, and customers to build resilient, scalable, and secure network services.


* Provides Tier-3 network support, leading major incident response, rapid restoration, RCA, and follow-through on corrective actions.


* Leads reliability and stability initiatives using data-driven analysis to improve service levels and reduce recurring failure modes.


* Defines SLI/SLOs and error budgets with stakeholders and customers, ensuring measurable performance targets and trade-off clarity.


* Identifies and removes technical bottlenecks within core domains of expertise, proactively preventing reliability and capacity risks.


* Runs blameless, data-driven post-mortems and debriefs, converting learnings (successes and failures) into actionable improvements.


* Fosters continuous improvement and strong knowledge sharing, soliciting real-time feedback, avoiding duplicated work, and promoting innovation via internal communities.


* Produces and packages thought leadership with specialists/product/engineering teams-documenting best practices and lessons learned for internal assets and industry forums/conferences.

Required qualifications, capabilities, and skills


* Formal training or certification in network engineering concepts and 5+ years of applied experience.


* 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.


* Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.


* Experience leading technologists to manage and solve complex network issues at a firmwide level.


* Ability to influence team culture by championing innovation and change for success.


* Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), ...