Emergency and Crisis Response Associate

The Emergency and Crisis Response Associate strengthens incident management execution while also driving program delivery and continuous improvement across the Business Resiliency operating model.

This role coordinates real-time response activities during operational disruptions and leads cross-functional initiatives to improve readiness, response speed, decision quality, and stakeholder communications.

Success requires disciplined project management, process optimization, and strong governance to ensure corrective actions are delivered and controls remain effective.

The position operates in a high-stakes, matrix environment with regular engagement of senior leaders.

As a Business Resiliency Associate within Consumer & Community Banking (CCB) Business Resiliency organization, you will support enterprise incident response for events including natural disasters, facilities disruptions, technology incidents, and operational events impacting business continuity.

You will perform and coordinate threat assessments, facilitate situation rooms, and manage incident communications to reduce risk to employees, customers, and the firm.

In parallel, you help drive program/project delivery and continuous improvement initiatives that strengthen incident management capabilities, including enhancing playbooks and runbooks, identifying and implementing fit-for-purpose AI and automation, strengthening KPI/reporting and corrective-action management, and establishing durable governance routines to improve speed, accuracy, consistency, and readiness.

This is a delivery-oriented role requiring structured execution, stakeholder influence, and comfort operating under time pressure.

Job Responsibilities


* Support incident management leaders in performing threat assessments, synthesizing available intelligence, and translating impacts.


* Facilitate situation rooms with multiple stakeholders, ensuring clear objectives, decision capture, action assignment, and disciplined follow-up.


* Lead and support incident calls, including agenda management, status reporting, escalation recommendations, and concise updates for senior leaders.


* Monitor the incident repository and respond to alerts and developments from internal partners including Global Security, Global Real Estate, and Technology teams; ensure timely triage, routing, and documentation.


* Maintain constant awareness of weather conditions and meteorological events, partnering with relevant SMEs and integrating forecasts into operational readiness and response planning.


* Track and interpret external factors (political, social, civil unrest, and other emerging risks) that could impact business operations; escalate material developments through established channels.


* Participate in the incident management on-call rotation and escalate emergencies to senior leadership in accordance with defined thresholds and playbooks.


* Lead cross-functional resiliency initiatives from intake ...