Engineer I, Security & Resilience Operations​

Mexico City | Global environment | 1-year contract (with strong conversion opportunity)

Interested in working in global security operations? Join the G3SC (Global Security, Safety & Standards Center) and be part of a strategic program protecting people, assets, and operations worldwide.
What you'll do


* Manage and resolve L1/L2 security incidents and requests


* Monitor and operate systems such as:
+ Access Control
+ CCTV / Video Surveillance
+ Intrusion Detection Systems (IDS)


* Perform troubleshooting, root cause analysis, and solution documentation


* Ensure compliance with SLAs and operational processes


* Escalate complex issues with clear and structured information


* Contribute to continuous improvement and knowledge base creation

What we're looking for
Engineer I (Junior):


* Recent graduate or early-career (IT, Support, NOC/SOC)


* Basic knowledge of networking and systems


* Interest in security technologies


* Strong willingness to learn

Engineer II (Mid-level):


* 3+ years in security operations, SOC, or technical support


* Hands-on experience troubleshooting security systems


* Ability to handle complex incidents independently


* Analytical mindset and focus on continuous improvement

Key skills


* Physical security systems (Access Control, CCTV, IDS)


* Ticketing tools (ServiceNow preferred)


* Incident management (prioritization, SLAs, escalation)


* Technical documentation (runbooks, KB articles, reports)


* English and Spanish required

What we offer


* Opportunity to work in a global, high-impact security program


* Exposure to enterprise-level technologies


* International and collaborative environment


* Strong career growth and conversion to permanent role


* Development in Security & Resilience Operations

What will make you stand out


* Hands-on incident resolution experience


* Strong documentation skills


* Continuous improvement mindset


* Ability to work under pressure

Let us learn about you! Apply today.

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