Advanced Technical Support Engineer, Home Solutions

About Schneider Electric:

We have an exciting opportunity for an Advanced Technical Support Engineer - Home and Building Automation to join our Pacific Zone Technical Support team.

Based in Sydney or Adelaide (Australia), this role will report to the Team Leader - Advanced Technical Support, Building Automation.

As an Advanced Technical Support Engineer, you will perform a key role in guiding our Schneider Electric customers and businesses in their post-sales journey.

This includes installation, set-up support, maintenance support and remote troubleshooting assistance.

Key responsibilities include:

Home & Buildings Automation Support



* Understanding customer issues and expectations, including assessment of all relevant information which is required to perform comprehensive technical support


* Managing the resolution of customer issues.

This includes liaising with multiple stakeholders (Local & global expert support teams, offer marketing, quality and R&D teams) to help expedite resolutions


* Helping to reduce end-to-end customer issue resolution times


* Actively looking to build on technical knowledge and practical hands-on expertise


* Developing technical expertise with Schneider Electric's product range and contributing to company knowledge resources (FAQ's / Technical Articles / Troubleshooting videos)


* Identification of new opportunities during engagement discussions with customers


* Reinforcing Schneider Electric's reputation by providing excellent technical support to our customers

About you:

You have an innovative and resourceful mindset, can demonstrate strong personable communication skills and strive to deliver exceptional service for our customers.

In addition, you possess the following relevant skills and attributes:


* Diploma/Degree in Electrical / Electronics / Mechatronics or Trade Qualification with relevant experience (within the home & building automation industry)


* Product-specific training and / or necessary training qualifications within the home & building automation industry


* Candidates with existing experience using Schneider Electric Home & Building Automation and Security hardware / software is preferable.

This includes but is not limited to C-Bus, Dali and EcoStructure Buildings Operations


* Experience with technical fault finding


* Excellent problem-solving skills and the ability to understand and explain technical information


* Excellent interpersonal, communications and time management skills


* Advanced computer and data analysis skills



* Excellent customer service skills

If you're ready to be a trusted support specialist, drive customer satisfaction, and contribute to Schneider Electric's success, then we want to hear from you!

Apply now and be part of our dynamic team that's shaping the future of home & building automation and energy management.

All applicants must have working rights in Australia at the time of application...