NAM Commercial Support Specialist

We are seeking a detail-oriented and organized Commercial Support Specialist to join our team and support various commercial activities critical to our Commercial Operations.

The ideal candidate will be responsible for managing customer communication, opportunity creation, working with quote support for quote creation, pre-order processing, and order updates.

This role will also leverage AI-powered tools and automation to enhance efficiency, streamline workflows, and improve the accuracy and speed of commercial processes.

The candidate should be comfortable adopting new digital tools and continuously identifying opportunities to optimize operations through technology.

This role requires a strong focus on attention to detail, effective communication, and collaboration with internal teams to ensure smooth commercial operations.

This activity will be managed through a regional inbox.

Key Responsibilities:

Customer Communication:


* Engage in consultative solution creation and Bill of Materials (BOM) development.



* Address miscellaneous customer inquiries such as lead times, price and availability without a formal quote, and documentation requirements.

Opportunity Creation:


* Identify and verify Value Chain Players (VCPs) for new opportunities, including determining correct pricing levels for direct and indirect accounts.

Assist in Quote Creation & Delivery:


* Work with Quote support to Generate and deliver quotes using our Quotation application (SEA) under the bFO opportunity.



* Facilitate the creation of Quote Support Requests (QSRs) and ensure accurate documentation and communication during the quoting process.



* Manage pricing, negotiation, and communication with customers to finalize quotes.

Pre-order Processing:


* Review quotes and purchase orders to ensure alignment in terms of line items, pricing, and Value Chain Players (VCPs).



* Coordinate with project managers and the orders team to address hardware, software, and services requirements before finalizing orders.

Expediting & Order Updates:


* Collaborate with offer managers and the orders team to manage product availability, expediting requests, and order updates, ensuring timely and accurate order processing.

Qualifications:


* Must be a Bachelor's Degree holder, Engineering preferred.


* Must be willing to work during US business hours.


* Must be willing to work on a hybrid setup in Rosario, Cavite.


* Must possess good English communication skills

Detail-obsessed operator who thrives on accuracy and consistency:


* Service-oriented (servant mindset) - focused on enabling sellers and resolving issues quickly


* Ownership-driven - doesn't just route requests, but ensures they get fully closed


* Process-first thinker - loves structured workflows, SLAs, and clean handoffs

What doesn't work well (based on the role realities):


* Pure hunters (too sales-oriented, not process-oriented)


* Highly u...