Technical Service Specialist

Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production.

Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.

The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme.

With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.

The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators.

Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.

Your Impact


* Providing specialized technical support for Material Handling equipment, including belt conveyors, chain conveyors, and bucket elevators


* Supporting installation best practices and operational optimization specifically for Material Handling product lines


* Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly


* Documenting call details into Salesforce Case Management System for future collaboration with internal support teams - Engineering, Manufacturing, Quality, and Warranty


* Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio


* Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings

Your Experience and Qualifications


* 3+ years of experience with Material Handling / Storage equipment


* Strong communication skills


* Strong problem-solving skills



* Understanding of electric circuits, wiring schematics and drawings (Mechanical aptitude, pneumatic & hydraulic experience a plus)


* Broad understanding of all GPT grain products, preferred



* Ability to develop training materials and train others on service, troubleshooting and operation of GPT product lines


* Above average negotiation and conflict resolution skills


* Above average business writing skills


* Above average facilitation skills

Your Compensation and Benefits

Expected annual salary for this role will be $60,000 - $90,000,

plus eligible for an annual bonus.

This is dependent up...