Securities Operations - Client Delivery Services - Senior Associate

Are you ready to make a meaningful impact in a dynamic, fast-paced environment? At JPMorganChase, you will have the opportunity to grow your career, develop your expertise, and help shape the future of operational excellence.

Join a team that values your ideas, encourages innovation, and empowers you to drive change.

Here, your contributions matter, and your growth is our priority.

Job Summary
As a Senior Associate in Client Delivery Services within Securities Operations, you will play a pivotal role in delivering exceptional client service and driving process improvements.

You will collaborate with cross-functional partners, leverage automation tools, and ensure the highest standards of control and compliance.

You will be part of a supportive team that values open communication, continuous learning, and a "one team" approach.

Together, we strive for operational excellence and deliver critical processes such as trade confirmations, prospectus, demand letter, and account statement client delivery.

Job Responsibilities


* Identify, design, and implement automation solutions to eliminate manual tasks and enhance operational efficiency.


* Map and assess end-to-end workflows to uncover opportunities for process re-engineering and automation.


* Leverage automation platforms and productivity tools to build, test, and maintain scalable automated workflows.


* Execute and oversee all intraday and end-of-day operational tasks, ensuring accuracy and timely completion.


* Monitor and manage Service Level Agreement (SLA) adherence, engaging support teams to resolve issues efficiently.


* Collaborate with technology, operations, and business teams to align on automation priorities and integrate solutions.


* Track and report on key efficiency metrics to demonstrate the impact of automation initiatives.


* Stay current on emerging automation tools and best practices, recommending enhancements to existing processes.


* Champion a culture of continuous improvement and operational excellence.


* Ensure all deliverables meet the highest standards of control and compliance.


* Proactively identify and address risks to timely and accurate client delivery.

Required Qualifications, Capabilities, and Skills


* Minimum three years of experience in a securities operations environment with strong knowledge of trade settlement cycles and front-to-back operations.


* Demonstrated understanding of key infrastructure groups such as Legal, Compliance & Control, Middle Office, and Technology.


* Excellent interpersonal and communication skills, with the ability to collaborate and present effectively across teams.


* High attention to detail and a strong sense of ownership over deliverables and outcomes.


* Proven ability to thrive in a dynamic, evolving environment, demonstrating adaptability and resilience.


* Strong analytical, numerical, and process-mapping skills to interpret data and drive actionabl...