Communications Coordinator (1000201)

Communications Coordinator

Alumni & Parent Engagement

Job Overview

This position supports the College's digital communications efforts with alumni and constituents through email, web, and social media campaigns and plays a key role in keeping alumni data up to date.

This position reports to the Manager of Digital Communications.

Required to work during Passage/Orientation, Homecoming, and Alumni Weekend.

This is a full-time position and pays $22.00 - $23.90/hour.

Duties and Responsibilities


* Uses HTML/CSS to build, test, and send mass emails for Alumni and Parent Engagement programs.

Reports on delivery rates and engagement metrics and resolves data errors.


* Sends mass emails to alumni and others for the Advancement division and other campus departments.

Provides recommendations on increasing the effectiveness of these communications, and ensures these emails are up to Wheaton's brand standards and quality guidelines.


* Creates and maintains web pages, event listings, registrations, and other content for the alumni website.


* Works with the Manager of Digital Communications to keep alumni data up to date.

This includes merging records, cleaning and updating data, and facilitating data transfer between systems.


* Curates and develops content for social media, setting and reaching goals for engagement.

Manages the Alumni Association Facebook page, LinkedIn, Instagram, and other channels.

Monitors social media for interactions and comments, escalating concerns when necessary.


* Assists with 'emergency' email communication from the President's Office and others to alumni/parents, working some nights and weekends if necessary.


* Contributes to ongoing research and implements best practices for alumni communication.

Creates a user experience that is consistent with the College brand guidelines.


* Troubleshoots requests regarding the alumni website and online community; provides in-depth problem solving and technical support.

This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned.

Qualifications


* Bachelor's degree (Wheaton College preferred)


* Strong attention to detail and correct grammar/punctuation


* Excellent interpersonal, communication, and organizational skills; able to handle details and multiple tasks


* Knowledge of web content/email marketing strategies and current trends and issues with electronic communications helpful but not required


* Familiarity with software packages such as Adobe Creative Suite (especially Adobe Photoshop) and website administration using Content Management Systems (WordPress, Drupal) will make your application stand out

Faith Qualifications


* Affirmation of the Wheaton College Statement of Faith as a faithful expression of one's own theological convictions


* Affirmation of the biblical standards for Christian character and God-ho...