515_Sales and Customer Experience - SALES_OPERATIONS_ASSISTANT

Title: Sales Operations Assistant

Department: Marketing & Communications

Classification: Part Time, Hourly (20-28 hours per week)

Summary of the Job: Provide administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, especially supporting the facility at 2630 Cahuenga East.

Tending to the daily departmental needs of the LA Phil sales teams during the winter season at the Walt Disney Concert Hall and summer seasons at the Hollywood Bowl and The Ford.

The position requires working flexible hours, including evenings and weekends, at multiple locations to meet department needs.

Essential Functions:


* General office duties including, but not limited to: placing, receiving, routing phone calls, filing, photocopying, faxing, maintaining files and records, processing department invoices, coordinating department mailings and office supplies, etc.



* Provide administrative support to Director, Sales & Customer Experience, as well as to Asst.

Director, Sales & Customer Engagement and Audience Services Manager as needed.


* Support Sales Operations team in support of comp distribution and promotions/discount offer/incentive tracking.


* Act as Operations contact for the 2630 E.

Cahuenga building, by coordinating all physical projects with HB Operations staff.

This includes assisting vendor, maintenance and security personnel so that they can complete their projects on site as needed.



* Assist with logistics for presales, on sales, discounts and promotions for Walt Disney Concert Hall, Hollywood Bowl and The Ford events and miscellaneous events as needed.



* Liaise with Sales, Marketing and Philanthropy Departments regarding any operational issues arising for Telesales/Telefunding.



* Accommodate ticket donation requests and confirmations.


* Maintain confidentiality of sensitive institutional information.


* Other duties as assigned as business needs dictate.

Relationships:

Reports To: Director, Sales & Customer Experience

Interacts With: Sales departments

Marketing staff

Philanthropy staff

Finance & IT staff

Artistic Planning & Presentations staff

Hollywood Bowl & Music Center staff

Customers

Position Requirements:


* College degree preferred and two years of administrative experience.



* Computer literate, fluent in full Microsoft Office suite including Outlook, Excel and Word.



* Experience with database systems an advantage.



* Able to learn new systems and processes quickly.



* A desire to work in the arts and general music knowledge helpful.


* Excellent writing and communication skills.


* Outstanding organizational skills


* Excellent customer service skills via phone and in person


* Must be positive, hardworking, diplomatic and possess strategic planning skills


* Good team player but also self-motivated, use initiative.



* Ability to perform under stress while maintaining a courteous a...