Case Manager LV 1

SUMMARY

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

A Case Management Level 1 is an entry level position on the case management team.

A Case Management Level 1 manages their caseload, as well as supports the functions of HOT as a whole.

The work schedule is Monday-Friday, 8am-4:30pm.

Schedule is set by management.

This position is represented by a union and is covered under the terms of the union’s Collective Bargaining Agreement.

Essential Functions


* Engage individuals and assess needs (e.g., medical, mental health, substance use, shelter, food access, benefits, and other issues).

Follow up with clients to support linkage, as needed.


* Perform wellness checks, assess risk, provide support, and referrals for needed This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.


* Advocate and collaborate with service providers to facilitate access to care with the goal of stablization.


* Maintain a minimum caseload of 15-20 clients that present with complex medical and/or behavioral issues, develop service plans, initiate referrals and linkages, and stabilize into permanent Develop engagement strategies and interventions.


* Respond to requests from city agencies (the Mayor’s Office, Board of Supervisors, SFPD, SFFD, DEM, DPH, HSH), merchants, community groups, and citizens to help individuals found at-risk in places not meant for human habitation.


* Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.


* Work in close collaboration with the DPH Street Medicine Team to link people experiencing homelessness linking to primary care.


* Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


* Engage and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development.


* Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


* Use web-based technologies to look up information and collateral data relevant to service delivery.


* Maintain timely and accurate documentation according to program requirements.


* Use company provided vehicles in an appropriate and professional manner.

Maintain a clean driving record.


* Adhere to the Code of Conduct as well as established policies and procedures.


* Attend all mandatory trainings and meetings.


* Other duties as assigned.

MINIMUM QUALIFICATIONS

TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or ...