DIA Customer Service Representative-End-to-End Queue Management

 Applications due by Aug 1st, 2026 

Pay Range DOE: $20.50/hour - no shift differential; $19.29 during first week of training 

Work Schedule: Day shift, afternoon shift, and overnight shifts available



*Forty (40) hours per week.

Two (2) consecutive days off per week on a set schedule.

This is a temp-to-hire with the eligibility of full-time permanent placement.

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

 

Work Location:  Denver International Airport, 8500 Peña Blvd, Denver, CO 80249

 

JOB SUMMARY:

We are seeking DIA Customer Service Representatives for  End-to-End Queue Management.

We need people with experience delivering exceptional service.

Goodwill Staffing is seeking an Airport Line Attendant with experience delivering exceptional service.

Our culture is defined by our people—individuals united by a shared focus and motivated to deliver exceptional service.

If you’ve ever passed through CLEAR or TSA at Denver International Airport, you’ve experienced the type of clients we support.

We take pride in keeping things moving efficiently, always with a smile—and sometimes a strong, clear voice when needed.

 

ESSENTIAL FUNCTIONS:

Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork.

Goodwill Staffing's client is located at the heartbeat of Denver – Denver International Airport (DEN).

They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.

We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well.

We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

This position does require an applicant with a commitment to serve people.

We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays.

As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

 

Duties include: 


* Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.).
 


* Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
 


* Checkpoint Diverting: Maintain equal utiliz...