GRC - Certified Investigator

Overview:

The Certified Investigator plays a vital role in ensuring compliance with the Office of Developmental Programs (ODP) Incident Management Bulletin and Performance-Based Contracting Metrics.

This role is responsible for conducting thorough, timely, and professional investigations while maintaining the highest standards of confidentiality and integrity.

Based in Erie, PA, this first-shift position requires a balance of independent work, field-based investigations, and detailed documentation.

Candidates will spend approximately 60% of their time in the office and 40% in the field conducting interviews at residential homes, day programs, and other service locations throughout the region.

We are seeking an individual who is deadline-driven, organized, and committed to supporting individuals with intellectual and developmental disabilities through a person-centered approach.

What you'll bring:

• The ability to work independently with strong critical thinking and decision-making skills.
• Exceptional organizational and time management abilities.
• Proficiency in written and verbal communication.
• Competence with Microsoft Office Suite and related technology.
• The ability to manage multiple investigations while meeting strict deadlines and performance metrics.
• A commitment to handling sensitive information with discretion, professionalism, and care.
• Strong interviewing, documentation, and problem-solving skills.
• A person-centered mindset and the ability to interact professionally with individuals, families, and staff.

What you'll need:

• An Associate's degree in a Human Services-related field.
• Experience in the intellectual/developmental disabilities field preferred.

Relevant personal experience supporting individuals with intellectual and developmental disabilities is also valued.
• Current ODP Certified Investigator certification or the ability to obtain certification within three months of hire.
• Valid driver's license with a clean driving record and the ability to travel throughout the service area as needed.
• Pre-hire Clearances: State Police Criminal Record Check, Child Abuse Clearance, and FBI Clearance (if you have not lived in Pennsylvania for the past two years).

A typical day may include:

• Conducting investigations in alignment with ODP guidelines and Performance-Based Contracting Metrics.
• Gathering evidence, reviewing documentation, and conducting interviews with involved parties.
• Traveling to residential homes, day programs, and other service locations to conduct investigative interviews and collect information.
• Completing HCSIS reports, investigation packets, and supporting documentation in a timely and thorough manner.
• Maintaining Certified Investigator certification and access to the Enterprise Incident Management (EIM) system.
• Providing initial investigation interviews and findings to the Administrative Review team promptly.
• Attending Administrative Revie...