Coordinator Patient Access

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Part time

Department:
Registration

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The PAC performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Pediatric department.

PAC reports to the Operations Manager.

A PAC works together with the pediatric staff to promote a positive atmosphere that enhances efficient workflow through good teamwork.

They perform all patient registration-related activities, scheduling of appointments, external appointments and answering of telephones This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.

The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the Pediatric Department.

The PAC will efficiently and professionally manage the telephone service, both incoming and outgoing calls an average of 400 calls per day for the department.

They will promote excellent customer service skills to ensure quality services for both internal and external customers of the Department


* Interacts with patients and other staff members with courtesy, concern, respect, and sensitivity.

Understands and practices the A.C.E.

model by consistently demonstrating superior customer services to all internal and external customers


* Obtains and understands the registration process, calls for outside referrals, and is able to do all assigned functions including co-payments.


* Identifies and accurately verifies patient demographics, insurance, and account information at the time of the patient’s visit.

Updates patient demographic, insurance and account information.


* Daily completion of insurance pre-verification process of scheduled patients according to department policies and procedures for role currently working in.

Identifies and verifies...