RN - Hematology/Oncology Clinic

Telephone Triage Nurse - Hematology/Oncology

About Us

Nemours Children's Health is an internationally recognized children's health system providing comprehensive pediatric care, research, education, and advocacy services.

The 3 CE Outpatient Hematology/Oncology Clinic of the Nemours Center for Cancer and Blood Disorders provides comprehensive outpatient services to children and families with hematological and oncological diagnoses.

We care for patients with ages as defined by Nemours Policy 1.6.1 (Patient Care Protocols).

Services in the Outpatient Hematology/Oncology Clinic and Day Therapy area include, but are not limited to: diagnostic workups, physical exams by physicians, peripheral IV insertion, central line access and care, medication administration, chemotherapy administration, blood product administration, emergency care, lumbar punctures, pheresis services including extracorporeal photopheresis by the American Red Cross, pre-, pre- and post-bone marrow transplant patients, and the initiation of the admission process to the hospital.

This position is for a 0.8 FTE (32 hours a week/64 hours per pay period) 0830-1700.

Principal Diagnoses include but are not limited to:

- Anemia

- Thrombocytopenia

- Sickle Cell Disease

- Hemoglobinopathy

- Coagulopathy Disorders

- Neutropenia

- Spherocytosis/Elliptocytosis

- Hemolytic Disorders

- Leukemias

- Brain/CNS tumors

- Solid tumors

- Lymphomas

- Histiocytosis

- Neuroblastoma

- Neurofibromatosis

- Genetic blood disorders

The Hematology/Oncology Clinic and Day Therapy is staffed by Registered Nurses daily.

Hours of operation are as follows:

06:45am - 5 pm, Mondays and Thursdays

8:00 am -5pm, Tuesdays, Wednesdays, and Fridays

Primary Function

Provides telephone triage for pediatric hematology/oncology /transplant and cellular therapy patients, delivering timely assessment, care coordination, and first-line clinical support for a medically complex, immuno-compromised pediatric population by using standardized protocols and sound clinical judgment to determine the appropriate level of care.

Essential Functions

- Performs telephone triage assessments for pediatric hematology/oncology / transplant and cellular therapy patients with symptoms or concerns including fever, neutropenia, bleeding, pain, dehydration, treatment-related toxicities, and other urgent or non-urgent clinical issues, using sound clinical judgment to determine the appropriate level of care.

- Utilizes standardized hematology/oncology / transplant and cellular therapy triage protocols, SmartPhrases, and Epic workflows to support consistent symptom assessment, documentation, communication, and care recommendations.

- Documents and communicates clinical information clearly in Epic through telephone encounters, In Basket routing, and related workflows to support continuity of care and timely interdisciplinary follow-up.

- Provides patient and family education, anticipatory guidance, and follow-up instructio...