Courier

Courier

Contract: Permanent
Location: Stoke Service Centre - ST6 5GF
Shift: Monday – Friday, 08:30 – 18:00

Deliver a World‑Class Customer Experience on the Frontline

We are offering an exciting opportunity for a motivated and customer‑focused individual to join DHL as a Courier.

In this important frontline role, you will be responsible for the delivery and collection of shipments, ensuring every customer interaction reflects DHL’s commitment to quality and service.

You will manage your daily route, meet time‑critical deadlines and represent DHL with professionalism, energy and a “can‑do” approach.

This is a fantastic opportunity for someone who enjoys working independently, thrives in a fast‑paced environment and takes pride in delivering an outstanding customer experience.

What You’ll Be Doing

Delivering Excellent Customer Service


* Complete deliveries and collections in line with customer expectations and time‑definite requirements.


* Act as a professional ambassador for DHL, delivering a consistent and high‑quality customer experience.


* Build strong relationships with customers and identify opportunities to support the business.


* Maintain a positive, proactive and customer‑focused approach at all times.

Managing Your Route & Workload


* Plan and prioritise your daily route to ensure all deliveries and collections are completed on time.


* Adapt to changing routes and operational needs as required.


* Work efficiently under pressure to meet tight deadlines and service commitments.


* Maintain high levels of accuracy, organisation and attention to detail.

Ensuring Operational Standards, Safety & Compliance


* Carry out vehicle checks and ensure safe loading, handling and transportation of shipments.


* Accurately record working and driving hours in line with regulations.


* Follow all DHL policies, procedures and security standards.


* Handle shipments of varying sizes and weights, adhering to manual handling guidelines.


* Ensure all documentation and data capture is completed accurately.

Who We’re Looking For

A Reliable and Customer‑Focused Professional

You are someone who:


* Takes pride in delivering excellent service and representing the DHL brand.


* Is organised, dependable and able to manage your workload independently.


* Works well under pressure and can adapt quickly to changing priorities.


* Communicates effectively and builds strong relationships with customers and colleagues.


* Demonstrates DHL’s CIS behaviours: Can Do, Passion, Speed and Right First Time.

Skills & Experience


* Experience in a customer‑facing or delivery role (multi‑drop experience is advantageous).


* Strong route planning and geographical awareness.


* Good communication and problem‑solving skills.


* Ability to meet the physical demands of the role.


* Full UK driving licence.


* Willingness to obtain or...