Director, Mobile & Converged Services

Job Description:

ABOUT SPARKLIGHT

At Sparklight , we connect people to what matters most: at home, at work, and on the go.

We are on a growth journey to transform connectivity across our communities with innovative internet, mobile, and digital lifestyle solutions.

Mobile is a core pillar of that strategy, and this role sits at the center of it.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

THE OPPORTUNITY

Sparklight Mobile is growing, and we are building the team that will take it to the next level.

We are looking for a Director, Mobile & Converged Services who has actually built and operated a mobile business, not just managed one inside a large organization.

This is a hands-on leadership role for someone who has launched MVNOs, architected activation and onboarding systems, managed MNO and MVNE relationships from the commercial side, and understands how to scale a mobile subscriber base in a competitive market.

You will own the Sparklight Mobile product roadmap end to end and lead the development of converged offers that bundle mobile with our broadband, streaming, and connected home portfolio.

If you have spent your career inside a large carrier and are looking to manage an established team with well-defined lanes, this role is probably not the right fit.

If you are a builder who thrives in resource-efficient environments, moves fast, and can flex across product strategy, partner management, operations, and commercial execution simultaneously, we want to talk.

WHAT YOU WILL OWN

Mobile Product Portfolio



* Own plans, pricing, packaging, promotions, and the full device compatibility and onboarding experience across eSIM , physical SIM, and BYOD flows.



* Lead activation flow design, port-in success optimization, and customer lifecycle management.



* Define and enforce fraud prevention, eligibility rules, and operational guardrails.

Product Vision & Roadmap



* Define the product vision and multi-quarter roadmap for Sparklight Mobile and convergence initiatives.



* Build and own business cases, financial models, and investment recommendations for mobile product decisions.



* Drive adoption and household penetration through bundling strategies that connect mobile with broadband, streaming, and connected home.

Partner & Ecosystem Management



* Own commercial relationships with MVNE partners, carrier partners, and device ecosystem providers.



* Lead platform enhancement negotiations and roadmap alignment with external partners.



* Manage partner readiness for new product launches and capability expansions.

Performance & Growth



* Own and improve key mobile KPIs: attach rates, activation success, port-in completion, ARPU, and churn.



* Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and differenti...