Customer Care and Sales Advisor I

Job Description:

Key Responsibilities


* Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies.


* Perform entry-level sales and support tasks within a designated region or business area.


* Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.


* Actively listen and ask questions to understand customer needs, showing empathy and respect.


* Handle a variety of customer-facing duties, including:
+ Addressing requests to disconnect or remove services
+ Providing billing and pricing information
+ Resolving standard issues or educating customers on resolution steps
+ Scheduling service appointments when resolution isn't possible
+ Arranging product returns or exchanges
+ Managing add/change/delete requests in hosted platforms


* Use effective telephone-based selling skills to:
+ Build rapport and identify customer issues
+ Offer creative solutions and explain product/service benefits
+ Negotiate household spend and upsell additional services
+ Accurately and efficiently input orders


* Meet or exceed weekly and monthly sales activity goals.


* Follow company-approved scripts to ensure consistent communication.


* Assist with special projects as assigned.

Qualifications


* Ability to work on-site at a store location


* High School Diploma or GED


* Ability to ask fact-finding questions to identify solutions aligned with customer needs


* Demonstrated patience and professionalism in all customer interactions


* Working knowledge of Cable One products and services


* Strong communication and active listening skills


* Ability to remain composed and empathetic in high-pressure situations


* Ability to sit for extended periods, use hands, talk, and hear


* May be required to lift up to 10 pounds

Benefits

Cable One values the contributions of our associates and offers an excellent benefits package, including:


* Health from Day One: Medical, dental, and vision plans start immediately


* Protect What Matters: Life insurance for you and your loved ones


* Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days


* Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one


* Extra Peace of Mind: Group legal plan and identity theft protection

Additional Perks


* Learn & Earn: Tuition reimbursement up to $5,250 in your first year


* Give Back: Participate in community support programs across the U.S.


* Celebrate Wins: Recognition and awards programs highlight your achievements


* Grow Your Career: Clear advancement opportunities


* Team Vibes: Collaborative work environment where ideas and teamwork thrive

Our Commitment

Diversity lies in the communities we serve and among the associates who d...