Community Health Worker

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Quality

All Locations:
151 Orleans Street

Position Summary:
A Community Health Worker is a member of the Medical Home who collaborates with other staff in the Pediatric Asthma Program to positively improve the health of Boston area residents living with asthma.

The CHW will deliver asthma education and environmental/home interventions to improve asthma symptom control and long term asthma management in person and over the phone.

The CHW performs a variety of clerical and reception activities that support the delivery of services to patients/staff of the Pediatric Asthma Clinic.

In the home, the CHW will provide environmental asthma kits, develop a plan and reinforce medication adherence.

The CHW enhances efficient workflows by assisting in scheduling doctors’ appointments, facilitating community resource access and other services as necessary.

The CHW will work with the Pediatric Asthma Program Nurse Practitioner and will report indirectly to the Asthma Program provider champion and the Administrative Director of Pediatrics.

Essential Duties and Responsibilities:


* Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.


* Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.Calls patients as requested by a practice staff person.Manages both specialty appointment reminders and appointment recall system (wait list).Reviews emails received on a daily basis.


* Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail.Maintains the practice files.


* Interacts with patients or other staff in a professional manner and recognizes the needs and concerns of the individual.

Consistently provides excellent customer service and makes patients feel welcome.Maintains a positive attitude.Uses communication devices appropriately.


* Rep...