Customer Service Manager

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034388 Customer Service Manager (Open)

Job Description:

The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif manufacturing and customer support environment.

This role oversees customer service teams, drives operational performance, and ensures a high-quality customer experience aligned with Greif’s commitment to service excellence, responsiveness, and long-term customer partnership.

As a global leader in industrial packaging products and services, Greif places strong emphasis on customer relationships, operational reliability, and collaboration across functions.

The Customer Service Manager plays a critical role in supporting those priorities by developing high-performing teams, improving service processes, and ensuring timely and accurate communication with customers and internal partners.

Key Responsibilities



* Supervise Customer Service Representatives and manage the daily operations of the customer service function.


* Communicate pricing, product information, shipping dates, and other order-related details to ensure high levels of customer satisfaction and service reliability.


* Address escalated and more complex customer issues, ensuring timely resolution and strong customer relationships.


* Collect operational information and prepare reports, metrics, and service updates as required.


* Communicate departmental goals and expectations while applying company policies and procedures.


* Recruit, train, coach, and develop Customer Service team members while supporting employee engagement and performance management activities.


* Recommend salary increases, administer discipline, and promote positive employee relations in alignment with company standards.


* Partner closely with Operations, Scheduling, Shipping/Receiving, Supply Chain, Sales, and other departments to support customer needs and operational priorities.


* May prepare quotation packets, pricing documents, and customer support materials.


* Identify opportunities to improve customer service operations, workflows, communication, and responsiveness while recommending operation...