Guest Service Agent (PT) - Holiday Inn Perth City Centre

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy.

From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week.

We have been on this journey since 1952, and now, we want you to join us.

Position: Guest Service Agent (Part-Time)

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of Holiday Inn Perth City Centre.

Your warm Holiday Inn Smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:


* Kicking off truly memorable guest experiences with the warmest of welcomes.


* Acknowledging IHG One Rewards members and returning guests in person or over the phone.


* Taking, managing, and receiving payments for guest bookings.


* Making the check-in and check-out process feel swift and seamless.


* Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.


* Being our guests trusted contact – helping with everything from bill issues to restaurant recommendations.


* Valet parking cars, practicing safe driving techniques and responsible business by checking all cars for damage prior to driving them.


* Sometimes you’ll need to lift, push and pull big objects up to 23 kg.

This can involve bending and kneeling

The ideal candidate will have:


* Previous experience in a Front Office position or with Opera (PMS) is highly regarded.


* Communication skills - guests will need to come to you with concerns as well as compliments, so you will be easy to talk to.


* Your critical thinking skills will turn issues into opportunities, so every guest leaves with great memories.


* Fluency in English - extra language skills would be great, but not essential.


* Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths, and computer skills.

We are looking for someone who:


* Can work a rotating roster, including shifts on weekends and Public Holidays.


* Availability to work Tuesday, Wednesday and Thursday is highly advantageous.


* Has the legal right to work in Australia without any limitation or hour-restriction.


* Holds a current police clearance (not older than 6 months).


* Full Australian Drivers Licence to provide valet parking services.

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job.

We provide a work environment that values work-life balance and supports your personal and professional growth.


* Attractive hourly rate – HIGA Level 3; hourly rate from $26.70 – $40.05


* Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
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