Director of Technology Programme Delivery

Key Responsibilities

• Lead the Digital Delivery delivery organisation with clear accountability for the execution of projects across Maximus UK.

• Define, adopt and maintain modern digital practice methodologies, tooling, and controls that support reliable and consistent execution and enable operational excellence by downstream teams.

• Coordinate delivery activities across UK, US, and India teams, ensuring effective collaboration, clear handoffs, and alignment within a global delivery model.

• Own the relationship with our technology delivery partners, ensuring quality standards of their delivery capability in a timely manner.

• Ensure solutions are robust, secure, supportable, and designed to meet the needs and constraints of operational teams who will own live services.

• Oversee delivery across core platforms including Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, and case management solutions, ensuring coherent, integrated implementations.

• Oversee our data platform team to provide highly efficient a cost optimal data solutions.

• Partner with operations, service, and account leaders to understand operational and contractual requirements and translate them into executable delivery plans and designs.

• Collaborate with solution architects and product leaders to shape delivery-ready designs, roadmaps, and release strategies that balance risk, value, and feasibility.

• Manage delivery risks, issues, and dependencies across programmes, ensuring proactive escalation and mitigation to protect operational stability and client outcomes.

• Collaborate with the PMO organisation on end-to-end delivery planning, governance, and execution, ensuring scope, time, cost, and quality commitments are consistently met.

• Work with commercial, finance, and account teams to ensure delivery estimates, plans, and resource models are realistic, scalable, and aligned to commercial, contractual and financial targets across bids and projects.

• Drive rigorous testing, cutover, and transition-to-service processes so that operational teams can adopt, support, and run new solutions with confidence.

• Build, lead, and develop a high-performing, multidisciplinary delivery team.

• Drive innovation and engineering excellence into our delivery organisation, leveraging the latest technology to drive value for money in a hybrid workforce.

• Monitor and report on delivery performance using meaningful metrics and dashboards, using data to improve predictability, throughput, and quality.

• Drive continuous improvement in delivery practices, embedding lessons learned, best practices to streamline execution to improve stakeholder experience

Essential Skills - What You'll Bring

• Proven track record leading large-scale delivery programmes.

• Strong experience delivering solutions leveraging platforms such as Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, and case management tools....