Senior Product Delivery Associate-DBS

* Partner with the Product Manager to plan and execute delivery, including intake, prioritization support, sequencing, and release readiness.


* Drive end-to-end delivery for assigned initiatives (intake, planning, execution, validation, and scaling recommendations).


* Coordinate change management activities (communications, training, rollout readiness, and adoption tracking) across functional partners.


* Monitor and support adherence to the firm's risk, controls, compliance, and regulatory requirements throughout the delivery lifecycle.


* Proactively identify, communicate, and escalate blockers, risks, and dependencies, and drive alignment on mitigation plans and owners.


* Manage timelines, milestones, status reporting, and stakeholder alignment across technology and business teams.


* Identify and influence process improvements using delivery learnings, feedback, and data to increase team efficiency and predictability.


* Execute and coordinate change requests and system enhancements, ensuring requirements clarity, readiness, and partner adoption.

Required qualifications, capabilities, and skills


* 3+ years of experience (or equivalent expertise) in product delivery, project/program management, product operations, product management, or relevant domain.


* Demonstrated ability to coordinate cross-functional delivery and change readiness across multiple initiatives.


* Strong organizational skills with the ability to manage competing priorities and tight deadlines in a dynamic environment.


* High ownership mindset with excellent time management, attention to detail, and accountability for high-quality outcomes.

Preferred qualifications, capabilities, and skills


* Working knowledge of the product development lifecycle (Agile/Waterfall/hybrid).


* Experience partnering with multi-level management and cross line-of-business stakeholders to drive alignment and decision-making.


* Ability to identify and implement AI-enabled efficiency opportunities within delivery and technology lifecycle processes, prioritizing reuse of existing platforms, tools, and solutions.


* Ability to apply data-driven judgment to trade-offs and share best practices and learnings to raise team capability.

Document & Business Solutions (DBS) is the firm's primary global provider of mail and print production services, operating across APAC, EMEA, Latin America (LATAM), and North America (NAMR) in more than 50 cities.

DBS delivers critical products and services including document design and creation; scanning, archiving, and fulfillment; hard-copy digitization; messenger and courier services; and mail/package distribution.

DBS also manages the following firmwide product suite-SmartPrint (floor copiers/printers), SmartMail (mail digitization), and DBS Hub (online service platform)-providing an opportunity to work in a truly global, technology-enabled operations environment.

JPMorganChase, one of the oldest...