Control Tower, Carrier Performance Management Analyst

The Control Tower Performance analyst is responsible for driving operational performance through KPIs, aligning with cross functional teams, and ensuring consistency and accuracy in execution from carriers, including LTP, Uber Freight (UF), and Control Tower carriers (DHL, Maersk, FedEx, etc.).

This role blends strong program management discipline with technical insight to deliver reliable KPIs, reduce exceptions, improve carrier performance, and drive innovation across key processes and technologies.

The analyst ensures accurate data interpretation, stakeholder alignment, and timely issue resolution while proactively identifying opportunities for automation and continuous improvement.

What will you do?
Carrier Management & Performance Reporting
• Ensure KPIs across carriers are consistently tracked, validated, and accurately reported.
• Conduct data quality checks to ensure dashboards, performance reports, and automated metrics are reliable.
• Consolidate data into clear, leadership ready reports that highlight trends, risks, and opportunities for improvement.
• Identify reporting efficiencies and opportunities for dashboard automation or consolidation.
Business Review Support
• Prepare performance content for carrier Business Reviews, including KPI trends, data validation, and improvement roadmaps.
• Coordinate with UF, SE, Procurement, and carriers to ensure alignment on performance narratives and forward looking initiatives.
• Use business review insights to identify innovation opportunities and inform future program priorities.
Proactive Exception Management (PEM) & Root Cause Innovation
• Participate in monthly PEM reviews to evaluate exception trends and recurring failure modes.
• Work with UF PEM teams and Control Tower partners to determine root causes and design long term, scalable corrective actions.
• Introduce new tools, workflows, or automation triggers to reduce manual exception work and improve visibility.
Control Tower Performance Management
• Performance Metric creation & tracking
• Identify trends for potential digital improvements or process redesigns to reduce recurring issues.
Stakeholder Engagement
Regular cross functional collaboration with:
• LTP- Uber Freight
• Carriers (Ryder, DHL, etc.)
• Schneider Digital
• Shipping compliance
• Procurement

Who does it report to?
Sr Manager, Transportation Control Tower

What qualifications will make you successful?
• Bachelor's Degree in Supply Chain, Operations, Logistics, Engineering, Business, or a related field preferred.
• Strong program management skills with experience owning workflows, timelines, risks, and cross functional execution.
• Analytical capability with the ability to interpret KPIs, troubleshoot data variances, and challenge reporting quality.
• Technical ability to work with dashboards, digital tools (tableau), and system troubleshooting teams.
• Experience in logistics, supply chain, transportation management, or C...