(Remote) IMPLEMENTATION CONSULTANT (BILINGUAL FR/EN) – HEALTHCARE / EHR

Arc Health, a division of Harris, is seeking an Implementation Consultant (bilingual Fr/en) – Healthcare / EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare organizations.

In this role, you will work directly with clients to configure, implement, and optimize workflows, playing a key part in improving patient care through technology.

You'll collaborate with cross-functional teams and guide customers through successful system adoption.

Why Join Harris Arc Health?


* Work on modern EHR implementations that directly impact patient outcomes


* High-visibility role with meaningful client interaction


* Opportunity to build deep expertise in healthcare technology and workflows


* Dynamic environment with a mix of remote work and client engagement

If you're passionate about improving healthcare through technology, we'd love to hear from you.

This remote role welcomes candidates anywhere in Canada and the US.

This role requires up to 50% during key project phases.

Salary:

85K - 100K CAD

What your impact will be:


* Gather and document client workflow and business requirements


* Configure and implement EHR solutions tailored to customer needs


* Analyze client processes and recommend workflow improvements and system optimizations


* Deliver end-user training and develop supporting documentation and guides


* Manage project issues and escalations, ensuring timely resolution


* Collaborate with cross-functional teams to meet project milestones and deliverables


* Support change requests, including impact analysis and effort estimation


* Track implementation activities and issues using CRM and project tools


* Contribute to successful project delivery aligned with timelines and performance goals

What we are looking for:


* Bilingual (French & English) - required to support clients in Quebec and internationally


* Experience implementing or supporting EHR/EMR or healthcare IT systems


* Ability to travel up to 50% during key project phases


* Strong communication and presentation skills, with the ability to simplify complex concepts


* Proven ability to manage multiple priorities in fast-paced, client-facing environments


* Self-driven and resourceful problem solver


* Experience with tools such as Smartsheet, Confluence, JIRA, CRM systems


* Proficiency with Microsoft Office (Excel, Word, PowerPoint)


* Bachelor's or technical degree in a clinical or relevant field preferred

What would make you stand out:


* Experience with Quebec healthcare workflows


* Hands-on experience implementing EHR/EMR systems


* Strong understanding of hospital operations and clinical processes


* Ability to translate clinical workflows into system configuration

What we can offer:


* 3 weeks' vacation and 5 personal days


* Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
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