Director Quality and Process Improvement

The Director Quality and Process Improvement p rovides strategic and operational leadership for all quality assurance, process improvement, change management, Lean/Kaizen activities, contract compliance, operational training activities, and key operational projects across Goodwill Great Lakes.

RESPONSIBILITY LEVEL:

Provides strategic and operational leadership for all quality assurance, process improvement, change management, Lean/Kaizen activities, contract compliance, operational training activities, and key operational projects across Goodwill Great Lakes.

This role is responsible for developing and executing strategies that drive continuous improvement, ensures contractual and regulatory compliance, and foster a culture of excellence through Lean/Kaizen methodologies and quality management systems.

Manages expenses based on changes in internal or external factors and communicates budgetary performance.

Typically works on projects and initiatives that span 2-5 years.

Responsible for integration of systems, operational metrics and analysis.

PRINCIPAL DUTIES:

1.

Lead strategic planning, prioritization, and activities for all quality and process improvement initiatives across multiple locations and departments.

Oversee and reenergize the Kaizen culture and Lean strategy execution, ensuring continuous improvement and alignment with contract and Goodwill program objectives.

2.

Oversee the design, strategy, and execution of operational training programs to ensure staff are properly trained and processes are consistent and effective

3.

Identify, lead, and oversee the completion of large or special projects, develop monthly, weekly and daily reports, analyze data recommending changes and provide strategic planning and direction for those activities.

4.

Directs and oversees Great Lakes quality and continuous improvement policies, objectives, and operational initiatives including acting as a point of contract with senior management and stakeholders for those initiatives as well as Great Lakes safety objectives and other initiatives as assigned.

5.

Work with the SVP, Executive Directors, Directors, and Assistant Directors to strategize, prioritize, and help drive overall Great Lakes operational and mission strategies.

6.

Work proactively to anticipate issues and continuously improve Great Lakes in conjunction with overall organization efforts; assess and continuously improve division s effectiveness to ensure business units needs are being meet.

7.

Maintain positive working relationships with internal and external customers, vendors, government and other agencies and community organizations

8.

Oversee the Quality Control Plan for the Food and Logistic Services contract.

This includes ensuring division wide compliance with all requirements and update as needed to reflect changes due to improvements or newly implemented customer requirements

9.

Ensure customer service standards are met, as stated in contract.

Monitor service through establis...