Customer Experience Specialist

Your Job

Georgia Pacific is seeking an enthusiastic individual to join our team for the role of Customer Experience Specialist.

We seek an energetic professional to be the first point of contact for our clients and partners, interested in helping our business grow through value-based conversations and exceptional customer experience.

This position acts as a primary liaison between our sales team, customers, and internal departments.

The Customer Experience Specialist creates value by ensuring quality customer service, accurate pricing and order entry, and managing customer disputes.

In this role, you will report to the Director of Sales T ransformation.

We are located at GP HQ in downtown Atlanta, GA.

We offer a schedule of remote work and 3 days in the office a week.

If you are a candidate from the larger regional area and our hybrid model aligns with your career expectations and capability to commute - we want to hear from you!

Our Team

Georgia-Pacific's building product business has consistently been among the nation's top suppliers of building products to building materials dealers and large warehouse retailers.

Our Building Products division includes Plywood, Lumber, OSB/Composite Panels, and Gypsum.

To learn more, visit https://www.buildgp.com/ .

Georgia-Pacific employees strive for safety and health excellence while achieving an injury free workplace

What You Will Do



* Manage and optimize incoming calls, transforming each interaction into a valued experience.

Serve as a key link between clients and sales professionals, fostering strong relationships and smooth communication.


* Accurately enter and maintain customer data and order information in the company's systems (Salesforce, SAP), ensuring that all details are captured with precision and attention to detail.


* Collaborate closely with sales to ensure smooth coordination and execution of customer orders.


* Provide day-to-day support for operational dispute reporting to help the Accounts Receivable (AR) team maintain accurate records and accelerate collections.


* Work with excel based reports to perform basic account reconciliation and escalate discrepancies for resolution.


* Approach customer account issues with an entrepreneuria l mindset, identifying root causes, proposing solutions, and resolving issues promptly.


* resolving issues promptly.


* Utilize economic thinking to perform business analysis, identifying problems and opportunities, and proposing solutions for the panels sales team.

Who You Are (Basic Qualifications)



* Associates Degree OR 1+ years related work experience


* Excellent communication skills, capable of effectively conveying ideas to diverse audiences


* A proactive and customer-focus ed mindset


* Highly motivated self-starter; constantly working proactively to identify process improvements


* Collaborative team player


* Economic thinking / critical thinking / problem solving skills Requ...