IT Support Specialist

Cornell Pump Company is a prominent leader in the centrifugal pump industry with over 75 years of experience and continuous growth.

Our manufacturing facilities located in Clackamas, OR, Vancouver, WA, and Rock Hill, SC allow us to serve diverse markets such as Agriculture, Industrial, Municipal, Rental, and Mining.

We are seeking an IT Support Specialist to join our team on site in Nashville, TN supporting our Tennessee-based subsidiary as a Cornell employee.

This position is 100% on-site with consistent office hours.

The ideal candidate will be tech-savvy with excellent verbal and written communication skills to provide reliable support to keep our technology running smoothly.

Hourly Pay Rate: $23.00-$25.00 (DOE)

Location: On-site, Nashville, TN

Schedule: Monday - Friday, 7am to 4pm

About the position:

As the IT Support Specialist, you will ensure smooth computer operations so end users can efficiently complete their work.

This role involves receiving, prioritizing, documenting, and resolving help requests using diagnostic tools and providing hands-on, in-person desktop support.

What You'll Do:


* Manage and document support requests through the IT ticketing system.


* Respond to end-user inquiries via phone and email with professionalism.


* Gather detailed information about issues and build rapport with users.


* Prioritize and escalate problems as needed.


* Troubleshoot and resolve hardware and software issues using diagnostic tools and online resources.


* Install, configure, and maintain software, hardware, and antivirus, and perform preventative maintenance on workstations and peripherals.


* Verify fixes and follow up to ensure user satisfaction.


* Analyze trends to prevent recurring issues and develop user guides and FAQs.

What we're looking for:


* Demonstrated verbal and written communication skills


* Knowledge of computer hardware (desktops, laptops, mobile devices).


* Experience with Windows desktop and server operating systems.


* Skilled in supporting applications like Microsoft Office, antivirus, Adobe, CAD, and scanner software.


* Proficient with diagnostic utilities and technical research.

Education and/or Experience:

An Associate's or Bachelor's degree in Information Technology, Computer Science, or Information Systems, 2-4 years of hands-on experience in IT support or a similar technical role.

Equivalent work experience or relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) will also be considered.

We offer many company benefits:


* 10 paid holidays and PTO starting at two weeks per year


* 401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting


* Two medical plans: a PPO and an HDHP with an HSA


* Dental/Vision coverage


* Pet Insurance


* Company-paid Employee Assistance Program (EAP)


* Two weeks of...