Equipment Operator Safety Instructor

Primary Function

 

The Equipment Operator Safety Instructor provides training to internal and external Gregory Poole customers on the safety and effective operation of lift trucks.

The role is also responsible for selling training programs and materials to external customers. 

 

This position will cover all NC/SC lift branches and require travel.

Essential Duties

 

Training Delivery & Operator Instruction



* Deliver classroom and hands-on forklift operator training programs for internal and external customers


* Facilitate training sessions on lift truck safety, equipment operation, and manufacturer operating procedures


* Demonstrate equipment operating procedures and observe students during practical exercises


* Lead class discussions focused on workplace safety, operational best practices, and balanced group participation


* Administer written and practical evaluations and prepare performance assessments for trainees

Training Program Coordination & Development



* Assess operator training needs through collaboration with management, employees, and customers


* Prepare and coordinate training schedules based on customer requests, instructor availability, and equipment resources


* Identify performance gaps and recommend training solutions to improve operator effectiveness and safety compliance


* Maintain training records, attendance rosters, certifications, and related documentation


* Participate in meetings, seminars, and continuing education to remain current on equipment operation and safety standards

Customer Support & Relationship Management

 


* Build and maintain professional relationships with internal and external customers


* Address customer concerns and coordinate issue resolution in accordance with company policies


* Serve as liaison between customers and management to communicate training needs and service concerns


* Follow up with customers to ensure satisfaction with training services provided


* Promote a professional image and maintain company property in accordance with company standards

Sales & Business Development

 


* Contact existing and prospective customers to promote refresher training and additional training opportunities


* Conduct phone outreach, cold calls, and customer visits to generate training business


* Negotiate pricing for training programs while maintaining profitability objectives


* Promote vendor and company training programs and communicate available training solutions to customers


* Maintain current knowledge of vendor products, training materials, and industry developments to support sales efforts

 

Administrative & Operational Support

 


* Ensure training equipment, materials, facilities, and resources are prepared and available for scheduled classes


* Maintain accurate records of business expenses and submit required documentation within established deadlines


* Util...