Consumer & Community Bank, Product and Technology Strategy, Executive Director

The Consumer & Community Banking Strategy team supports strategic initiatives aligned with the bank's overall business goals.

In this role, you will help set the strategic vision and drive operational excellence for the Chase Product and Technology organization.

You will work closely with senior leaders and cross-functional partners to turn strategy into execution.

You will contribute on high-impact topics at the intersection of retail banking, product, technology, and AI-enabled capabilities.

As an Executive Director in the Consumer & Community Banking Strategy team, you will drive the strategic vision and operational excellence for the Chase Product and Technology organization that impacts multiple businesses and functions.

You will develop actionable strategies and mobilize the organization toward execution, drawing on your understanding of retail banking, product and technology operating models, and modern product development capabilities.

Success in this role will be determined by your ability to drive strategic alignment on the evolution of the product and technology operating model, influence senior leadership decision-making, and develop a high-performing team of strategists.

Consumer & Community Banking serves millions of consumers and small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business lending, and payment processing.

Customers engage across physical and digital channels, including a national branch network and digital banking platform.

The Strategy team collaborates with senior executives and cross-functional partners to shape direction, proactively evaluate strategy against competitive, consumer, macroeconomic, and regulatory developments, and communicate strategy to senior leadership and governance forums.
Job responsibilities


* Defines and drives multi-year strategies to evolve product and technology operating models, ensuring alignment with overall business objectives and constraints


* Monitors market developments (including by leading technology firms and AI labs), competitor activities, and regulatory shifts to refine strategies and execution paths


* Partners closely with the Consumer & Community Banking COO and CIO to curate and deliver a high-impact strategy book of work; partners with other members of the leadership team on select initiatives


* Collaborates with and influences key partners, including product leaders, technology leadership, finance, human resources, communications, and global technology, to support and execute strategic initiatives


* Builds and leads a high-performing team to drive activity and deliver results


* Provides regular updates and status reporting to senior stakeholders, including the Consumer & Community Banking CEO and leadership team, ensuring transparency and alignment


* Coordinates significant deliverables, ensuring timely completion and quality out...