Senior Product Associate- Service Product

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Service Product, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities



* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.


* Serve as a process expert across multiple journeys within area products, conducting impact assessments to identify effects on end users.


* Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums with senior leaders.


* Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value.


* Lead complex change requests, including sponsored initiatives and regulatory-driven changes, ensuring flawless product readiness and minimizing end-user impact.


* Conduct quality assurance on executed change requests to confirm product quality and customer satisfaction outcomes.


* Properly assess end-user impact and propose readiness needs, ensuring end users are fully capable of using new functionality as a key readiness measure.


* Drive adoption readiness through coordinated communications, stakeholder alignment, and practical enablement activities tied to the change delivered.

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Led complex change requests, including sponsored and regulatory-driven initiatives.


* Strong analytical skills to assess end-user impacts and propose readiness needs.


* Excellent communicator, able to engage all business levels and facilitate strategic discussions with senior leaders.


* Skilled at identifying and influencing process improvements, efficiencies, and gaps to enhance product value.


* Conducted quality assurance on change requests...