QA Supervisor - (Temporary and Remote)

Essential Duties and Responsibilities:

- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.

- Identify and set monthly individual/team goals.

- Develop Quality Checklist, based upon client requirements.

- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.

- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.

- Participate in internal audits of policies and procedures of other departments.

- Act as subject matter expert for the Quality Assurance team members.

- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.

- Review and distribute daily work.

- Verify accuracy of timecards against approved schedules.

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.

- Comply with all company required policies, procedures and processes including but not limited to required training.

- Direct subordinates to complete assignments using established guidelines, procedures and policies.

- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.

- Identify training needs and development opportunities for subordinates.

- Perform other duties as may be assigned by management.

-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.

-Minimum of three (3) years of related experience.

-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.

-Develop Quality Checklist, based upon client requirements.

-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.

-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.

-Participate in internal audits of policies and procedures of other departments.

-Act as subject matter expert for the Quality Assurance team members.

-Perform other duties as may be assigned by management

-Review and distribute daily work.

-Supervise several QA staff

-Review submitted evaluations by QA Staff and discuss outcomes

-Participate and/or lead in internal/external calibration sessions

-Partner with other functional areas to discuss successes and opportunities for improvement

-Must be US Citizen per client requirements

-Ability to pass a federal background check

-Must reside in Contiguous US

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

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