Project Manager (Change)

Essential Duties & Responsibilities

Project Delivery & Governance

• Lead the planning, delivery and governance of change projects from initiation through to closure.

• Produce delivery plans, RAID logs, status reports and other project documentation.

• Manage scope, deliverables, interdependencies, timelines and quality through structured project controls.

• Ensure delivery is aligned to enterprise delivery standards, PMO frameworks and stage-gate requirements.

Change Management Design & Execution

• Apply structured change management methodologies to ensure that changes are understood, adopted and sustained.

• Lead change impact assessments, readiness assessments and stakeholder mapping activities.

• Develop and deliver communication, engagement and training plans that support adoption.

• Identify and mitigate people-side risks, including resistance, capability gaps and readiness challenges.

Stakeholder & Cross-Functional Leadership

• Build strong relationships with operational leaders, project sponsors, SMEs and functional partners.

• Facilitate workshops, briefings and decision-making forums to ensure clarity, alignment and ownership.

• Actively manage expectations, resolve issues, and ensure stakeholders are fully engaged throughout delivery

Benefits, Process & Operational Embedment

• Ensure changes translate into measurable improvements in performance, efficiency or user experience.

• Support process redesign, SOP development, and handover into BAU.

• Monitor the early-life performance of implemented changes and adjust interventions where adoption is not meeting expectations.

Continuous Improvement & Lessons Learned

• Apply continuous improvement thinking to strengthen delivery methods, change practices and project outcomes.

• Facilitate lessons learned reviews, embedding insights into future projects, frameworks and ways of working.

Qualifications & Experience

Essential:
• Strong experience delivering projects with a heavy focus on organisational or behavioural change.

• Demonstrated capability in applying structured change methodologies (e.g., ADKAR/Prosci, Lean Change, Agile Change).

• Proven track record in managing multi-stakeholder environments and leading cross-functional delivery teams.

• Experience developing communication, engagement, and training materials to support adoption.

• Strong understanding of process change, operational readiness and benefits realisation.

• Competent in project planning, RAID management and producing high-quality reports.

Desirable:

• Professional certification in project management (e.g., PMQ, PRINCE2, AgilePM) or change management (e.g., Prosci).

• Experience in service-led, operationally complex, multi-site or contract-based environments.

• Previous experience in transformation, mobilisation or continuous improvement programmes.

Maximus Competencies

• Embraces Respect

• Partners Effectively

• Creates Innovati...