Raleigh Specialization Shop Manager

PRIMARY FUNCTION :


* Service customer components in a timely and professional manner to ensure Customer Satisfaction.



* Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital.



* Manage people, space, tools, and money to optimize Resource Deployment.


* Create a stimulating environment to provide for Personnel growth.



* Maintain a safe environmentally responsible workplace to ensure Regulatory Compliance.


* Maintain and demonstrate our Core Values of Commitment, Integrity, Teamwork, Excellence, Safety.

ESSENTIAL DUTIES :

Customer Satisfaction


* Serve our customers in a timely, professional manner and provide high quality services at a value-based price.


* Provide prompt response to customer needs and minimize downtime.

Turn customer components around in the shortest amount of time possible.


* Ensure that the work we do is done right the first time.

Minimize rework.



* Maintain daily contact with the customer to keep them apprised of the status of the repairing of their machine.


* Be available to support customers 24 hours a day providing over the phone troubleshooting, equipment specifications and transportation regulation guidelines.


* Manage all special labor agreements for the department


* Manage the billing process to ensure accuracy and fairness.

Fully document repairs accurately and professionally.


* Administer Warranty/Policy Guidelines to minimize customer expense while protecting our relationships.


* Manage the customer notification of all vender requested repairs.

Assist the customer in scheduling these repairs at a mutually convenient time.



* Inspect customer components whenever possible to provide a professional assessment to the components condition.

Make recommendations for needed repairs, maintenance procedures and operating parameters.

Financial Performance


* Manage the Profit/Loss Statement for the assigned operation including top line sales, flat rate pricing, expense controls, resource scheduling and staffing.


* Manage company assets, including facilities, vehicles, equipment, tooling and personnel to minimize return of capital.


* Coordinate with the Credit Department to ensure the credit worthiness of a customer prior to completing the work.

Administer all C.O.D.

transactions.


* Manage the Service Call Administration process to ensure timely reporting, accuracy, parts used, special shipping charges, outside purchases, warranty claims and labor charges to minimize work in process.


* Manage company assets including vehicles, equipment and tooling to ensure maximum returns.

Plan and schedule routine maintenance, ensure EPA and OSHA compliance and plan for future expansion.


* Review and approve of all performance reports.

Ensure that reports accurately reflect actual expenses.

Make the necessary journal entries to correct any discrepancies.

Res...