Shop Service Supervisor

Primary Function The Shop Service Supervisor manages EPG Garner shop operations, overseeing 10-20 technicians performing maintenance and repairs on power generation equipment, industrial diesel engines, and on-highway trucks.

This role drives technician productivity while optimizing personnel and equipment to maximize departmental output.

Essential Duties Production Management


* Manage daily production activities and communicate repair progress to customers


* Coordinate with customers for repair approvals, updates on delays, and repair authorizations for technicians


* Ensure initial and follow-up repair authorizations are approved and fully documented before starting work


* Establish priorities for scheduled and unscheduled repair/maintenance activities


* Use dealer business system N365 to open and close work orders


* Complete initial review of service repair work orders and finalize documentation for invoicing


* Process final invoices and collect customer payments


* Continuously evaluate daily operations to identify process improvement opportunities

Technical Oversight


* Provide technical repair diagnoses and problem-solving guidance to shop technicians


* Receive, review, and brief technicians on the latest technical support information including service letters, technical bulletins, and product/warranty updates


* Ensure all warranty and revenue repairs comply with applicable guidelines and department policies


* Coordinate with field service and outside vendors for repairs beyond internal capabilities


* Manage tools and support equipment to ensure serviceability and availability


* Ensure technicians receive required training on technological and product line updates

Personnel Management


* Directly supervise a shop technician workforce of 10-20 personnel, ensuring productivity levels remain above 85%


* Coach, direct, counsel, and issue warnings to technicians and make recommendations on hiring and termination to the Service Manager


* Assist in identifying and correcting safety, operational, or training shortfalls


* Foster a positive and productive work environment while maintaining department standards

Financial and Business Management


* Manage departmental expenditures to meet budget obligations


* Assist Service Manager and Product Sales Support Representatives in identifying and developing new service and business opportunities


* Advise on long-term business strategies and identify potential problems impacting productivity or customer relations

Safety and Customer Relations


* Participate in, support, and enforce company safety initiatives such as safety mentor programs and pre-risk assessments


* Maintain strong communication skills to ensure high levels of customer satisfaction

Minimum Requirements

Education

Associates in Applied Science Degree in Diesel Technology (or related field); bachelor's degree preferred.

Work E...