Claim System Data Support Ops Analyst

Under direct supervision, provides a variety of operational support services to the Claim Department, its business partners and its clients.


* Education equivalent to graduation from High School, supplemented by courses in Word Processing, spreadsheet creation or the equivalent in work related experience.


* One or more years experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.


* Demonstrates effective customer relations skills.


* Demonstrates sound analytical skills.


* Demonstrates effective and diplomatic oral and written communication skills.


* Demonstrates ability to work accurately with attention to detail and customer expectations.


* Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.


* NA

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* Assists and participates in the analysis of internal operational procedural changes/workflows and requirements.

Determines business impact and recommends and/or initiates appropriate action.


* Assists and participates in the research, writing, publishing and maintenance of operating procedures and user manuals.


* Provides guidance and/or training to Claim Offices on existing claim systems and procedures.


* Provides assistance to various BSI and Kemper Departments identifying, researching and correction of indicative and financial data errors.


* Responsible for monitoring and handling appropriately various reports; i.e NY Surcharge, IRS, DASD Exception, 180 Day Stale Date, SPCP etc.

within a specified period of time.


* Processes various vendor invoices via bulk pay file procedures.


* Provides assistance to the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.


* Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy/witness fees.

Maintains applicable log books as well as adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.


* Ensures manual payments for Law Invoices for various laws firms utilized by Kemper Insurance are applied to the claim files in a timely manner.


* Provides assistance on various projects that are assigned to Claim Operations for handling to completion.


* Provides back up coverage when required and/or requested on one or more responsibilities within the Department.


* Develops and maintains a favorable working relationship with internal and external customers.


* Keeps abreast of internal claim system changes and developments that impact the Claim Systems/Operations area.


* May serve as DRP back up for Teleplus.