Assistant General Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Assistant General Manager works in collaboration with operations, corporate support departments, independent contractors and transportation providers to ensure the most appropriate and cost-effective delivery of safe and efficient transportation services.  Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.

Position will be onsite daily: 4525 E University Dr.

Phoenix, AZ 85034

What you’ll do:


* Provide daily guidance and coaching for direct reports; monitor performance


* Provide contract oversight and facilitation of Client needs with anticipation of growth


* Ensure most appropriate and cost-effective transportation services are provided


* Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness


* Maintain general knowledge of contract and awareness of changes


* Identifying potential risk and develop resolution processes


* Act as a liaison between AAA and the Client to address any concerns or issues that may arise and do so in a timely manner


* Assist with the oversight of Safety, Training and Vehicle Maintenance programs


* Assist and monitor employee training and development


* Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place


* Thorough understanding of AAA policies and employee handbook guidelines


* Maintain a “Safety First” attitude with the Client and personnel


* Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry


* Thorough understanding of ridership policies to ensure smooth transportation services


* Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines


* Assist with the oversight and maintain thorough knowledge of AAA departments and compliance programs within each


* Organize, coordinate and lead special projects as needed


* Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:


* High school diploma or G.E.D.

equivalent


* Bachelor’s Degree (or equivalent combination of education and experience) in a related field


* At least 5 years’ experience managing in t...