Showroom Concierge

Title : Showroom Concierge

Location : Paramus, NJ

Hours : Saturdays only

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.

As a rapidly growing company, we are redefining how homeowners and designers shop for projects.

With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven individual to join our Showroom as a Concierge .

This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom.

As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client's interaction.

TileBar offers a competitive compensation package that includes a strong base salary.

Responsibilities

To thrive in this role, you will be expected to successfully perform the following duties:

Customer Experience

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.

• Offer refreshments, seating, and other amenities to enhance the client's showroom experience.

• Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.

Sales & Order Support

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.

• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

Product & Project Knowledge

• Develop and maintain a strong understanding of TileBar's product offerings, systems, and services to provide accurate and expert information in support of the client's needs and inquiries.

Team Collaboration

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.

• Collaborate across departments to ensure efficient order processing and timely delivery.

• Assist with additional showroom and sales-related tasks as needed to enhance the client's experience.

Brand Representation

• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.

• Contributing to our friendly, knowledgeable, and service-driven culture.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Experience:

• 2-3 years of relevant Sales Support experience.

• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.

• Experience working with C...