Customs & Trade Operations Manager – US & Canada

Schneider Electric's Global Supply Chain Transportation and Customs team has an exciting opportunity for a driven and experienced professional to join as Customs & Trade Operations Manager - US & Canada, based in the Nashville/Franklin area at our Global Supply Chain Headquarters.

In this role, you will lead a team of customs and trade operations professionals, partnering proactively with the business to deliver strategic customs guidance that supports key objectives and programs, while ensuring full compliance with all applicable regulations, policies, and procedures.

You will collaborate closely with Import Compliance, the Export Center of Excellence, Global Customs Operations, and external customs brokers, with a strong focus on continuous improvement.

This position reports to the NAM Global Supply Chain Customs Director and works cross-functionally with transportation and customs operations leadership.

What will you do?
• Lead the strategic planning and execution of customs initiatives across the U.S.

and Canada
• Drive root cause analysis for clearance issues and implement corrective actions with brokers and partners
• Act as the primary point of contact for freight forwarders, CBP, PGAs, and internal stakeholders
• Own the relationship with trade services providers supporting drawback, PSCs, audits, and classification
• Oversee duty mitigation strategies, compliance programs, and trade governance frameworks
• Define business requirements for customs-related IT systems and automation initiatives
• Ensure regulatory changes are effectively translated into operational processes and systems
• Present performance metrics, initiatives, and updates to senior leadership
• Lead, coach, and develop a team of import/export specialists while supporting daily operations
• Oversee FTZ operations, ACE reporting, and related portal management
• Coordinate responses to CBP inquiries (CF28/CF29), audits, and information requests in partnership with the Customs Compliance team
• Oversee denied party screening processes and support sustainability-related trade initiatives
• Drive continuous improvement, standardization, and adoption of best practices across the function

What qualifications will make you successful?
• Bachelor's Degree required
• Licensed Customs Broker preferred
• 7+ years of experience in import/export operations and global trade compliance
• Proven leadership experience managing customs or trade professionals
• Strong knowledge of:
o U.S.

and Canadian customs regulations
o HTS classification, valuation, FTAs, and duty programs
o Export controls (EAR/ITAR) and PGA requirements (FDA, EPA, DDTC, etc.)
o ACE portal and regulatory reporting
• Experience with regulatory filing requirements (EEI for exports, import declarations)
• Proficiency in Microsoft Excel, SAP, OneSource, and customs/trade systems
• Strong organizational, communication, and problem-solving skills, with a high sense of urgency
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