SERVICE ADVISOR

Service Writer / Automotive Service Advisor

Location: Ron Marhofer Auto Family
Employment Type: Full-Time
Department: Service / Customer Support
Reports To: Service Manager

Company Overview

The Ron Marhofer Auto Family has proudly served Northeast Ohio since 1919.

As a family-owned automotive dealership group, we are dedicated to delivering world-class customer experiences and maintaining a culture defined by our core values:


* World-Class Experience


* Commitment to Excellence


* Teamwork


* Trust & Respect for the Individual


* Continuous Improvement

Our award-winning service departments are known for transparency, integrity, and a customer-first approach.

We are currently seeking a motivated Automotive Service Writer (Service Advisor) to join our growing team.

Position Summary

The Service Writer / Automotive Service Advisor plays a critical role as the primary point of contact between customers and the service department.

This position requires strong communication, customer service, and problem-solving skills to ensure a seamless automotive repair process.

You will write repair orders, provide cost estimates, coordinate with technicians, and keep customers informed from check-in to vehicle delivery.

This is a high-impact, customer-facing role within a fast-paced dealership environment—ideal for someone who is detail-driven, energetic, and passionate about delivering exceptional service.

Key Responsibilities

Customer Interaction & Communication



* Greet customers professionally and assess vehicle concerns.


* Listen actively to customer issues and document symptoms accurately.


* Maintain proactive communication regarding repair status, changes, and expected timelines.


* Clearly present inspection results, recommended maintenance, and repair options.

Repair Order & Documentation Management



* Write detailed and accurate repair orders, ensuring proper documentation for all services.


* Verify all completed work meets dealership and manufacturer standards.


* Maintain accurate service records and adhere to compliance requirements.

Coordination with Technicians & Parts



* Communicate customer concerns directly to technicians for proper diagnosis.


* Review multi-point inspections and advise customers on required or recommended services.


* Work with the parts department to confirm availability and ensure timely repairs.

Customer Satisfaction & Service Quality



* Address and resolve customer questions, concerns, and complaints promptly.


* Ensure each vehicle is returned to the customer in clean, proper condition.


* Promote dealership service specials, preventive maintenance plans, and long-term vehicle care programs.

Why Join the Ron Marhofer Auto Family?



* Family-owned and operated for over 100 years


* Highly reputable dealership group in Northeast Ohio


* Strong values-driven culture


* Continuous training and gr...