Enterprise Application Administrator

Purpose

As a member of the Enterprise Applications Team, this role is responsible for the configuration, security, maintenance, troubleshooting, optimization, and expansion of EFCO's enterprise application portfolio, which can span ERP, CRM, and HCM platforms.

Operating within a pooled support model, each administrator on the team maintains primary ownership of a specific platform while also providing backup support for all applications.

The role requires technical proficiency, a systems-oriented mindset, collaboration, and should be passionate about helping the business maximize the value from its systems.

EFCO Culture & Safety Statements

Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions.

Strive for Quality through continuous improvement and data-driven decision-making.

Embrace Innovation by being self-aware, collaborative, and curious.

Deliver Super Service by creating value and consistently exceeding customer expectations.

At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities.

This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries - no matter how minor - immediately to their supervisor or manager.

Key Responsibilities

User Enablement & Continuous Improvement (50%)


* Serve as a primary point of contact for end users by tracking and troubleshooting issues, answering questions, and providing guidance on system functionality and capabilities.


* Collaborate with stakeholders across departments to identify pain points, gather requirements, and translate business needs into scalable system solutions


* Design, develop, test, and implement new features and enhancements aligned with business priorities.


* Lead implementation projects as the organization adopts new platforms or expands existing ones.


* Partner with development teams and/or vendors on integration projects by defining business requirements, documenting data flows, and validating data integrity.


* Develop and maintain an internal roadmap to track enhancements and optimization initiatives.

System Administration (30%)


* Administer and support enterprise applications across platforms such as ERP, CRM, and HCM, ensuring system availability, performance, and data integrity.


* Manage user accounts, role-based access, and security permissions in accordance with industry best practices.


* Configure and maintain workflows, automation rules, and system settings to support evolving business processes.


* Design and maintain reports and dashboards that deliv...