Customer Service Rep - Remote (Must live near McAllen, TX)

Essential Duties and Responsibilities:

- Collect information from customers and clients

- Enter data into the central database

- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

- Review data for deficiencies or errors, correct any incompatibilities if possible and check output

- Retrieve data as requested

- Maintain and update the database system as necessary

- Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

- Complete basic call-related input in computer terminal to phone inquiries

- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

- Attention to detail, ability to multitask is required

- Meet Quality Assurance (QA) and other key performance metrics

- Track and document all inquiries using the applicable systems

- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

- High School Diploma or GED required

- At least six (6) months of customer service/secretarial/telemarketing experience required

- Ability to pass a federal background check

- Ability to comply with moderate computer usage including MS Office applications

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

- Must be US Citizen per client requirements

- Must reside in Contiguous US

- Call center experience preferred, but not required

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

- All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at McAllen, TX prior to your start date.

Minimum Requirements

- High School Diploma or GED required

- At least six (6) months of customer service/secretarial/telemarketing experience required

- Ability to speak and read English clearly, professionally, and fluently

- Ability to type a minimum of 20 WPM (words per minute)

- Ability to comply with moderate computer usage

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, ...