Fulfillment Center Customer Service Agent-wednesday-saturday 6am-430pm

Job Description

The Customer Service Coordinator supports inbound customer requests via phone and email, resolves order issues, provides product assistance, and helps with warehouse fulfillment when needed.

This position requires multitasking, professionalism, and strong communication skills in a warehouse and e-commerce setting.

Must have the ability to achieve key performance indicators established by AutoZone E-commerce and Supply Chain Management.

Responsibilities



* Leverage multiple software and hardware tools to locate the necessary information to answer questions, solve problems, and fulfill both e-commerce and ship-to-store orders.


* Immediately execute and record AutoZone and other stakeholder fulfillment issues, including but not limited to reships, Next Day rerouted orders, orders requiring IT support, and outside buys.


* Consistently use tools to field, track, and accurately record notes on all telephone calls and e-mails from DataZone, AutoZone stores, shippers, vendors, and other third parties according to standard Fulfillment Center operating procedures.


* Have the ability to resolve customer concerns professionally and efficiently.


* Apply critical thinking skills to resolve problems.


* Assist in warehouse fulfillment and post-order activities.

Qualifications

Required:

Work in a fast-paced, multitasking environment while maintaining focus and professionalism.

High-volume call center experience.

A focus on customer-first problem-solving.

Comfortable working in a warehouse environment.

Ability to lift, push, and pull items up to 50 lbs.

Ability to walk and stand for extended periods.

Preferred:

Automobile parts knowledge.

Experience in e-commerce or warehouse operations.

Familiarity with order management and CRM tools.

Experience with Genesys Workspace.

Proficient with Excel and Word applications.

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork, and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):



* Competitive pay


* Unrivaled company culture


* Medical, dental and vision plans


* Exclusive discounts and perks, including an AutoZone in-store discount


* 401(k) with company match and Stock Purchase Plan


* AutoZoners Living Well Program for free mental health support


* Opportunities for career growth

Additional Benefits for Ful...