Bus Operator (AKA Customer Service on Wheels)

Bus Operators are a visible and crucial part of PSTA’s mission to provide safe, affordable transportation throughout Pinellas County.  Our operators drive PSTA buses and trolleys to transport passengers in a safe, timely and courteous manner, while adhering to Authority policies and procedures.

 

Responsibilities

·         Drive the latest models of well-maintained transit buses and trolleys.

·         Create wonderful experiences for commuters, day travelers, and tourists.

·         Welcome and interact with guests to collect fares as they board.

·         Provide friendly and courteous service while answering riders’ questions.

·         Adhere to route schedules while operating in mixed traffic conditions.

·         Focus on the safety of our riders as they travel throughout Pinellas County.

·         Conduct visual vehicle inspections daily and ensure the safety of our riders.

·         Communicate with dispatch, road supervision and emergency vehicles via radio equipment and the IVN and Transit Control Head TCH.

·         Operate a disabled lift/ramp to assist guests using wheelchairs to gain access to the bus.

·         Announce bus stops in compliance with the Americans with Disabilities Act.

·         Resolve passenger disputes in a courteous manner and prepare related written reports and documents.

Qualifications

Education:  High School diploma or G.E.D preferred.

License: Florida Driver License required by start date, and you must possess one of the following:

1.

Class "B" Commercial Driver’s License with passenger endorsement and air brakes, or;

2.

Class "B" CDL permit with passenger and air brake endorsements (available at DMV offices by completion of a written test)

Experience:  Four (4) years driving experience.  Clean driving record: no more than 3 traffic violations in the last 5 years, or 3 years without any traffic violations.

Must successfully pass all tests and written examinations given.

Must successfully pass a DOT Physical and drug test.  Will have Motor Vehicle records check. 

 

            

KNOWLEDGE SKILLS & ABILITIES

 

Knowledge of: Florida Traffic Laws; Pinellas County streets and highways (preferable;) defensive driving skills.

 

Skilled in: Safe driving and excellent interpersonal relations.

 

Abilities: Report to work on time in order to adhere to assigned routes and time schedules; comply with attendance and tardiness work rules; communicate effectively in English, both verbally and in writing; interact courteously and effectively with the public; develop and maintain good working relationships with fellow employees; simple arithmetic; reading, writing legibly, speaking effectively, understand verbal/written instructions.

See Job Description