Assistant Front Office Manager (OEM)

About Us

Surround yourself with modern comforts at the San Diego Marriott La Jolla.

Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall.

The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting.

Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes.

We also offer free parking on site and hotel discounts with all Marriott brands worldwide.

Join our commitment to our community with one of our monthly volunteer activities throughout the city.

Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Assistant Front Office Manager supports the daily operation of the Front Office while helping drive a culture centered around accountability, guest satisfaction, operational consistency, and teamwork.

This role is responsible for supporting front desk operations, coaching associates, resolving guest concerns, maintaining operational flow, and ensuring brand and service standards are consistently executed.

At Marriott La Jolla, this role requires a leader who is operationally engaged, comfortable making decisions in a fast-paced environment, and able to lead through change with professionalism and consistency.

The ideal candidate understands that guest service, team accountability, communication, and follow-through are critical to the success of the operation.

This position plays a key role in helping elevate the guest experience while supporting a positive and structured work environment aligned with Marriott's commitment to Wonderful Hospitality, always.

Essential Duties and Responsibilities

Operational Leadership & Guest Experience


* Support the day-to-day Front Office operation to ensure efficient guest arrivals, departures, room assignments, and service recovery.


* Maintain a strong presence in the lobby and front desk areas during operational hours.


* Ensure all guest interactions are handled professionally, efficiently, and with a guest-first mindset.


* Take ownership of guest concerns and service recovery situations, ensuring timely resolution and follow-through.


* Assist with managing room inventory, room balancing, oversell prevention, and operational communication with Housekeeping and other departments.


* Support the team during high occupancy...